GENERAL FAQ
PRODUCT
What is the mission of PLOSHĒ?

At PLOSHĒ, we are committed to providing high-quality ergonomic solutions that enhance comfort and well-being. Our goal is to support individuals in their daily lives by offering products that promote better posture and pain relief through scientifically designed ergonomic cushions.

What makes your brand different from others?

We stand out because we prioritize both innovation and comfort in our designs. Our cushions are created with the latest ergonomic principles, high-quality materials, and a deep understanding of customer needs. We focus on delivering products that improve overall health and quality of life, not just temporary comfort.

Can I buy your products as a corporate gift or bulk order for my office?

Yes! We offer bulk purchasing options for businesses, healthcare facilities, and other organizations. If you’re looking to provide ergonomic support to your team or customers, feel free to reach out to us directly for a custom quote.

Are your products suitable for all age groups?

Absolutely! Our products are crafted to support all ages, from children to adults, offering ergonomic solutions for every stage of life.

PAYMENT POLICY
Which payment methods are accepted?

We accept a variety of payment methods, including credit/debit cards, UPI, and other secure online payment gateways.

Is my payment information protected?

Absolutely! We prioritize the safety of your payment details and use encryption along with industry-standard security practices to safeguard transactions.

Do you store my credit card details?

For your safety, we do not retain credit card information. All payments are processed through encrypted gateways.

Are there extra fees for using specific payment methods?

No additional fees are charged for most payment methods. However, some banks or payment processors may impose their own transaction fees.

Can I modify my payment method after completing an order?

Unfortunately, once an order is placed, you cannot change the payment method. Please contact our support team for any payment-related queries.

Do you offer cash on delivery (COD)?

Yes, we offer cash on delivery as a payment option, which will be available at checkout.

Prices shown include taxes, such as GST. The final price with applicable taxes will be visible during checkout.

Yes, we offer cash on delivery as a payment option, which will be available at checkout.

Can I request an invoice for my purchase?

Yes, an invoice will be automatically generated and sent to you along with the order confirmation email.

What if my payment fails or is declined?

In case of a payment failure, please check your payment details or contact your bank. If the issue persists, reach out to our customer support for assistance.

SHIPPING
What shipping methods are offered?

We offer a variety of shipping options including standard, expedited, and express delivery, depending on your location.

How can I track my order?

Once your order is dispatched, you’ll receive tracking details via email or SMS. You can also view your order status in the “My Account” section.

How long does it take to deliver my order?

Delivery times may vary based on location and chosen shipping method. Typically, standard shipping takes 5-7 business days, with faster options available.

Do you provide free shipping?

Any shipping charges, if applicable, will be specified on the product page. Certain offers or promotions may include free shipping, as mentioned during checkout or in the Terms and Conditions.

Can I update my shipping address after placing an order?

Once an order is placed, the shipping address cannot be changed.

Do you offer international shipping?

Currently, we do not offer shipping outside India.

What if my package is lost or delayed?

If your package is lost or delayed, please contact our customer support team for help in locating or resolving the issue.

Can I choose a specific delivery date or time?

At this moment, we don’t offer the option to select a specific delivery time. However, you can track your shipment to estimate its arrival.

What happens if I’m not available to receive my package?

Couriers usually attempt delivery 2-3 times. If delivery fails, they may leave instructions for redelivery or alternative solutions.

Return & Refund
What is your return policy?

We offer a return window of 5-7 days for eligible items. Refer to our full return policy for detailed instructions.

How do I initiate a return?

Log in to your account, go to the order history, select the item you wish to return, and follow the instructions to start the return process.

What should I do if my item is damaged or defective?

If your item is damaged or defective, contact us immediately. We will arrange for a replacement or refund as per our policy.

How long does it take for my refund to be processed?

Refunds are typically processed within a few days after we receive and verify the returned item.

Who pays for the return shipping?

Return shipping costs may be borne by the customer, unless the return is due to an error on our part or a defective product.

Can I exchange an item instead of returning it?

Exchanges may be available depending on the item and availability. Please contact our customer support for assistance with exchanges.

Can I return an item purchased during a sale or promotion?

Unless stated otherwise, items purchased during a sale or promotion are eligible for returns under our regular return policy.

How will I receive my refund?

Refunds are processed to the original payment method. If this is not possible, alternative arrangements can be made upon request.

How are refunds processed for COD (Cash on Delivery) orders?

Refunds for COD orders are typically issued in the form of store credit or a bank transfer, as the original payment was made in cash at the time of delivery.

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