We, Ploshe, are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or make purchases on Ploshe.com (the “Site”). By accessing and using our services, you consent to the practices described in this policy. Please read this policy carefully to understand how we handle your information.

Introduction

This Privacy Policy serves as an electronic contract and complies with The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under The Information Technology Act 2000, as well as other applicable Indian laws. This policy is designed to inform you about our data handling practices and to assure you of our commitment to protecting your privacy. We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any significant modifications through our website.

2. Definitions

• “Visitor/s,” “you,” “your,” or “user/s,” refers to individuals who access or use the Website.
• “Personal Data” means any information that relates to an identified or identifiable natural person.
• “Services” refers to the functions and features available on the Ploshe.com website and includes product browsing, ordering, account management and related activities.
• “We,” “us,” or “our” refers to Ploshe.

3. Types of Personal Data We Collect

The personal data we collect depends on how you interact with our Site and Services. Here are the types of data we may collect:

• Information Collected Directly from You
  • Contact Information: This includes your name, postal address, email address, and phone number.
  • Order Information: When you place an order, we collect details such as your name, billing and shipping addresses, payment confirmation, email address, and contact number.
  • Account Information: If you create an account, we collect your username, password, security questions and other information for account security.
  • Customer Support Information: We collect information that you choose to provide when you contact us for customer service, including any details you share in communications.
  • Job/Internship Applications: If you apply for a job or internship, we collect information like your name, email address, contact details, CV/resume, and any other information you submit.
• Information We Collect Automatically
  • Usage Data: This includes details about your interaction with our Services, such as your device information, browser type, network connection data, IP address, and other details of how you use our website and services. This is collected using cookies, pixels, and similar technologies.
• Information From Third Parties
  • We may obtain information from third-party vendors and service providers, such as:
    • Companies that support our website and services (e.g., WordPress plugins).
    • Our payment processors, which collect payment details (e.g., card information, billing address, UPI) to facilitate your purchases and process refunds.
    • Advertising partners may collect your information via cookies, pixels and other online tracking technologies when you visit our site or interact with our ads.

4. How We Use Your Personal Data

We use your personal data for a variety of purposes including:

• Providing Products and Services: We use your information to process orders, manage payments, arrange for shipping, handle returns, and provide notifications related to your account and transactions.
• Communication: To keep you informed about our products, respond to your queries, and send you newsletters, seek feedback, and provide promotional material.
• Marketing and Advertising: We use your information for marketing and promotional purposes, including sending promotional emails, text messages, or postal mail, as well as to tailor ads on our website and other platforms.
• Website Improvement: To provide you with a better experience, maintain our website, and enhance our products and services.
• Legal Obligations: To comply with our legal or statutory duties.
• Security: To detect and prevent fraudulent, illegal, or malicious activities.
• Internal Record Keeping: For internal management and record keeping purposes.
• Recruitment: To process job and internship applications.

5. Cookies and Similar Technologies

• What Are Cookies? Cookies are small text files stored on your device when you visit our website. They help us recognize your device and remember your preferences, analyze trends, and improve your experience on our Site.
• Types of Cookies
  • Permanent Cookies: These cookies remain on your device for a predefined period and help us recognize you as a returning user, making it easier to access our site without logging in each time.
  • Session Cookies: These cookies are temporary and erased when you close your browser. They last only for the duration of your session.
  • First-Party Cookies: Set by our website’s server and share the same domain.
  • Third-Party Cookies: Placed by third parties to collect data about your website usage.
• How We Use Cookies
  • Preferences: To remember your preferred language, region, and other site settings.
  • Functionality: To ensure our website works efficiently, allowing you to navigate, access secure areas, and use our services.
  • Communication: To communicate with you, such as through newsletters and promotional materials.
  • Analytics and Research: To understand how people use our services so that we can improve them.
• Disabling Cookies: You can manage cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Data Storage and Security

• Storage: Your personal data is stored on cloud infrastructure provided by third-party service providers.
• Security Measures: We employ firewalls and protective measures to secure your personal data. However, we cannot guarantee the absolute security of data transmitted online due to the possibility of unauthorized access, hacking, and other security breaches. We take all necessary steps to mitigate such events.
• Data Retention: We retain your personal data as long as it is necessary for providing our services, fulfilling legal obligations, resolving disputes, and enforcing our agreements. We take measures to make your data irrecoverable after deletion.

7. Disclosure of Personal Data

We do not sell, rent, or share your personal data with third parties without your explicit consent. However, we may disclose your personal data under the following circumstances:

• Affiliates or Partners: To enable them to improve our services.
• Service Providers: With third-party service providers who work with us on payment processing and other services, all under strict confidentiality restrictions.
• Business Transactions: If we merge with another company, are acquired, or transfer a part of our business, your data may be transferred to the new entity, who will continue to use it according to this policy.
• Legal Authorities: To comply with legal or regulatory requests, court orders, or government mandates.
• Marketing Partners: We may share data with marketing partners to provide you with advertisements.

8. User Rights

You have several rights regarding your personal data, as defined under Indian laws:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectify: You can request that we correct any inaccurate or incomplete data we have about you.
• Right to Erase/Delete: You can request that we delete your personal data.
• Right to Restrict Processing: You can ask us to stop or restrict the processing of your data.
• Right to Object: You can object to our use of your personal data.
• Right to Withdraw Consent: You can withdraw your consent for us to process your data at any time.
• Right to Data Portability: You can request a copy of your data in a structured format to transfer to another party.
• Right to Appeal: You can appeal a decision of denial of rights by replying directly to our denial.

You may exercise your rights by contacting us using the details provided in the Contact Us section. We may ask you to complete a request form or provide details to verify your identity. We will respond to your request within a reasonable time. We will not discriminate against you for exercising any of these rights.

9. Choice and Opt-Out

We may send you promotional materials, newsletters, and notifications regarding your account and our services. You may opt out of receiving such promotional communications by following the unsubscribe instructions in the emails or by contacting us directly. Please note that even if you opt out of promotional communications, we will still send you non-promotional emails such as those about your account or orders.

10. Third-Party Websites and Links

Our website may contain links to other websites or platforms. We are not responsible for the privacy practices of these external sites. You should review their privacy policies as they are not governed by this Privacy Notice. You access such websites at your own risk.

11. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect data from children. If a parent or guardian becomes aware that a child has provided us with personal information, please contact us, and we will delete the data.

12. User-Generated Content

The Services may allow you to post user-generated content, such as product reviews. If you choose to submit content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the security of any data you make publicly available.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Republic of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Ahmedabad.

14. International Users

Please be aware that we may transfer, store and process your personal information outside of India. This is processed by staff and third-party service providers and partners in these countries. If we transfer your personal information to a different country, we will ensure that these transfers are protected by appropriate data transfer mechanisms.

15. Changes to This Policy

We may update this Privacy Policy as needed. If we modify this policy, we will make it available on our website with an updated “Effective Date”. We will also make reasonable efforts to notify you of significant changes through our website or email.

16. Contact Us

If you have any questions, concerns, or grievances about this Privacy Policy, please contact us using the details below: